Customer Care Representative - Remote Work

Job Description: Envision Healthcare Holdings is seeking a passionate and energetic Customer Care Representative to join our team in a remote work position based in Toronto, Ontario. As a Customer Care Representative, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and professional manner.

Responsibilities: - Act as the first point of contact for customers via phone, email, or live chat - Respond to customer inquiries and resolve any issues or concerns in a timely manner - Provide product information, pricing, and availability to customers - Process orders, returns, and exchanges accurately and efficiently - Maintain customer records and update information as needed - Collaborate with other team members to ensure a seamless customer experience - Identify opportunities to upsell or cross-sell products and services to customers - Meet and exceed customer satisfaction goals and targets

Requirements: - 1 year of experience in a customer service role - Strong communication skills and the ability to empathize with customers - Excellent problem-solving and decision-making skills - Strong attention to detail and accuracy - Ability to work independently and as part of a team - Proficient in Microsoft Office and CRM software - High school diploma or equivalent required

Personality Traits: - Passionate about providing excellent customer service - Energetic and enthusiastic approach to customer interactions

Soft Skills: - Strong teamwork skills - Excellent time management and organizational skills

Benefits: - Dental insurance - Paid Time Off (PTO) - Travel opportunities

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. Our remote work setup allows you to work from the comfort of your own home while still being part of a dynamic and collaborative team.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Envision Healthcare Holdings is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.