Customer Care Specialist - Remote Work

Job Description:

Performance Food Group is seeking a Customer Care Specialist to join our team on a part-time remote basis in Toronto, Ontario. As a Customer Care Specialist, you will be responsible for providing exceptional customer service and support to our clients. This is an entry-level position with no prior experience required, making it an excellent opportunity for individuals looking to start a career in customer care.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Assist customers with product information, order status, and issue resolution - Process orders, returns, and exchanges accurately and efficiently - Build and maintain strong relationships with customers to ensure satisfaction and loyalty - Collaborate with internal teams to address customer needs and concerns - Stay up to date on product knowledge, company policies, and industry trends - Meet and exceed performance metrics related to customer satisfaction, response times, and resolution rates

Requirements: - Energetic and passionate about delivering top-notch customer service - Strong persuasion and strategic planning skills - Excellent communication and interpersonal abilities - Ability to multitask and prioritize in a fast-paced environment - Detail-oriented with a strong problem-solving mindset - Proficient computer skills and experience with CRM software is a plus - Must have a reliable internet connection and a quiet workspace conducive to remote work

Benefits: - Dental insurance - Parental leave - Vision insurance

Working Environment: At Performance Food Group, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As a Customer Care Specialist, you will have the opportunity to grow and develop your skills while making a meaningful impact on our customers and business.

Equal Opportunity Statement: Performance Food Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to fostering an environment free from discrimination and harassment.

Deadline to apply: July 4, 2024

If you are a motivated individual with a passion for customer care and want to join a dynamic team in a remote work setting, we encourage you to apply for the Customer Care Specialist position at Performance Food Group today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.