Customer Service Assistant - Remote Work

Job Description:

We are seeking a dedicated Customer Service Assistant to join our team at Freeport-McMoRan in Vancouver, British Columbia. This is a part-time remote work position at the Associate Level, with the opportunity for growth within the company. The ideal candidate will have at least 3 years of experience in customer service and possess a resilient and reliable personality.

Responsibilities: - Provide excellent customer service to clients via phone, email, and chat - Assist with order processing and shipping coordination - Handle customer inquiries and resolve any issues in a timely and professional manner - Collaborate with other team members to ensure customer satisfaction - Utilize project management skills to prioritize tasks and meet deadlines - Maintain accurate records of customer interactions and transactions - Conduct market research and provide feedback to the sales and marketing teams

Requirements: - 3 years of experience in customer service - Resilient and reliable personality traits - Adaptability and project management skills - Excellent communication and interpersonal skills - Proficiency in Microsoft Office and CRM software - Ability to work independently and in a remote team environment - High school diploma or equivalent required, college degree preferred

Benefits: - Medical coverage - Travel and spending expenses - Company-provided equipment for remote work

Working Environment: At Freeport-McMoRan, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We believe in empowering our team members to take ownership of their work and contribute to the overall success of the company.

Equal Opportunity Statement: Freeport-McMoRan is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.