Customer Service Assistant - Remote Work

Job Description: We are looking for a hardworking and driven Customer Service Assistant to join our team at Hilton as a remote worker based in Vancouver, British Columbia, Canada. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our guests and assisting with various administrative tasks.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Resolving customer complaints and issues to ensure customer satisfaction - Processing reservations and cancellations accurately - Maintaining customer records and updating information in the database - Working collaboratively with other team members to ensure seamless customer service experience - Assisting with special projects and tasks as assigned - Leveraging data to inform decisions and drive strategic initiatives

Requirements: - Minimum of 2 years of customer service experience - Excellent communication skills and problem-solving abilities - Ability to work independently and in a team environment - Strong attention to detail and organizational skills - Creativity in finding solutions to customer issues - Proficiency in using Microsoft Office Suite and CRM software - High school diploma or equivalent required

Benefits: - Joining Bonus - Vision insurance - Free accommodation at select Hilton properties - Opportunities for career advancement within the company

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage individuals of all backgrounds to apply for this position.

If you meet the above requirements and are passionate about delivering exceptional customer service, we would love to hear from you. Please submit your application by the deadline of July 6, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.