Customer Service Associate - Remote Work

Ford Motor Company is seeking a confident and motivated Customer Service Associate to join our team in Montreal, Quebec. This is a part-time remote work position at the Associate Level, requiring a minimum of 4 years of experience in customer service roles.

Responsibilities: 1. Provide exceptional customer service via phone, email, and chat channels. 2. Resolve customer inquiries and issues in a timely and professional manner. 3. Utilize problem-solving skills to address customer concerns and find creative solutions. 4. Assist with order processing, returns, and exchanges. 5. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Bachelor's degree in a related field preferred. 2. Strong communication skills and a customer-focused mindset. 3. Ability to work independently and as part of a team. 4. Proficiency in Microsoft Office and CRM software. 5. Demonstrated experience in people management and conflict resolution. 6. Comfortable working in a remote environment with company-provided equipment. 7. Availability to work flexible hours as needed.

Benefits: 1. Parental leave for eligible employees. 2. Company-provided equipment for remote work. 3. Flexible work schedule to accommodate personal needs.

Working Environment: At Ford Motor Company, we are dedicated to fostering a culture of diversity and inclusivity. We strive to create a workplace where all employees feel valued and respected, regardless of their background or identity.

Equal Opportunity Statement: Ford Motor Company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome and encourage applications from individuals of all backgrounds.

Deadline to Apply: April 1, 2024

Join Ford Motor Company's team of customer service associates and help us deliver outstanding service to our valued customers. Apply now to be a part of a company that values diversity, inclusivity, and employee well-being.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.