Customer Service Manager - Remote Work

Job Description:

Veritiv is seeking a dedicated and experienced Customer Service Manager to join our team in a remote work position based in Toronto, Ontario, CA. In this part-time role, the Customer Service Manager will play a crucial role in ensuring customer satisfaction and maintaining high levels of service quality. The ideal candidate for this Mid-to-Senior Level position will have at least 7 years of experience in customer service management.

Responsibilities: - Manage a team of customer service representatives, providing guidance, training, and support as needed - Develop and implement customer service policies and procedures to ensure efficient and effective service delivery - Monitor customer interactions to ensure quality standards are met and address any issues or concerns promptly - Collaborate with other departments to resolve customer inquiries and complaints in a timely and professional manner - Analyze customer feedback and data to identify areas for improvement and implement strategies to enhance the customer experience - Serve as the main point of contact for escalated customer issues and take ownership of resolving them to ensure customer satisfaction - Conduct regular performance reviews and provide feedback to team members to help them grow and develop in their roles

Requirements: - 7+ years of experience in customer service management - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Proven ability to prioritize and manage multiple tasks simultaneously - Reliable and hardworking with a strong commitment to customer service excellence - Excellent research skills to stay up-to-date on industry trends and best practices - Ability to work cooperatively with team members and other departments to achieve common goals

Benefits: - Vision insurance - Retirement plan - Medical coverage

Working Environment: The Customer Service Manager will thrive in an energetic and rapidly evolving work setting where adaptability and problem-solving skills are valued.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Veritiv is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, veteran status, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.