Customer Service Manager - Remote Work

As a Customer Service Manager at Kimberly-Clark, located in Toronto, Ontario, CA, you will be responsible for overseeing all aspects of customer service operations while working remotely. This part-time, mid-to-senior level position requires a minimum of 8 years of experience in customer service management.

Responsibilities: 1. Manage a team of customer service representatives and ensure high levels of customer satisfaction. 2. Develop and implement customer service policies and procedures. 3. Monitor customer service metrics and implement improvements as needed. 4. Handle escalated customer complaints and issues. 5. Develop training programs for customer service staff. 6. Collaborate with other departments to ensure a seamless customer experience. 7. Analyze data and prepare reports on customer service performance.

Requirements: 1. Personality traits: Reliable, independent 2. Soft skills: Presentation, communication 3. Previous experience in customer service management. 4. Excellent communication and interpersonal skills. 5. Strong problem-solving abilities. 6. Ability to work independently and prioritize tasks effectively.

Benefits: 1. Gym membership 2. Travel opportunities 3. Profit sharing

Working environment: At Kimberly-Clark, we strive to nurture an entrepreneurial atmosphere, even within an established organization. You will have the opportunity to make a real impact and drive innovation in the customer service department.

Deadline to apply: 2024-06-10

Equal opportunity statement: Kimberly-Clark is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.