Customer Service Manager - Remote Work

Job Description:

Stantec, a leading global engineering and design firm, is seeking a dedicated and experienced Customer Service Manager to join our team on a part-time, remote basis in Montreal, Quebec, Canada. The successful candidate will be responsible for managing a team of customer service representatives and ensuring the highest level of customer satisfaction.

Responsibilities: - Manage a team of customer service representatives, providing leadership and guidance to ensure excellence in customer service. - Develop and implement strategies to improve customer satisfaction and retention. - Handle escalated customer inquiries and complaints, resolving issues in a timely and efficient manner. - Analyze customer feedback and data to identify trends and areas for improvement. - Monitor team performance and productivity, providing coaching and feedback as needed. - Collaborate with other departments to ensure a seamless and positive customer experience. - Stay up-to-date on industry trends and best practices in customer service.

Requirements: - Bachelor's degree in Business Administration or related field. - Minimum of 5 years of experience in customer service management. - Excellent communication and interpersonal skills. - Confident and hardworking personality traits. - Strong analytical skills and attention to detail. - Experience with CRM software and tools. - Ability to work effectively in a remote environment. - Bilingual in French and English is preferred.

Benefits: - Relocation allowance for eligible candidates. - Employee discounts on company products and services. - Medical coverage for part-time employees.

Working Environment: At Stantec, we aim to inject a sense of joy and vibrancy into the work environment. We value collaboration, innovation, and creativity, and strive to create a positive and inclusive workplace for all our employees.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Stantec is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals, including those with disabilities and members of underrepresented groups, to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.