Customer Service Officer - Remote Work

Job Description:

Arrow Electronics is looking for a detail-oriented and driven Customer Service Officer to join our team in Toronto, Ontario. This is a part-time remote work position at the Associate Level, with a requirement of 4 years of experience in customer service roles.

Responsibilities: 1. Respond to customer inquiries and provide assistance via phone, email, and chat. 2. Process orders, returns, and exchanges in a timely manner. 3. Investigate and resolve customer complaints and issues. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with internal teams to ensure customer satisfaction. 6. Stay up-to-date on product knowledge and company policies. 7. Uphold Arrow Electronics' reputation for excellent customer service.

Requirements: 1. Strong communication skills and a customer-centric approach. 2. Experience in a customer service role, preferably in a remote work setting. 3. Proficiency in using customer service software and tools. 4. Ability to multitask and prioritize tasks effectively. 5. Strong attention to detail and problem-solving skills. 6. Adaptability to changing customer needs and situations. 7. Ability to work independently and meet deadlines.

Personality Traits: Driven, reliable Soft Skills: Adaptability, attention to detail

Benefits: 1. Travel & spending expenses for work-related activities. 2. Parental leave for new parents. 3. Joining Bonus for successful candidates.

Working Environment: Arrow Electronics prioritizes employee well-being through health and wellness initiatives. We value work-life balance and provide a supportive and inclusive work environment for all employees.

Deadline to Apply: 2024-06-25

Equal Opportunity Statement: Arrow Electronics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.