Customer Service Representative - Remote Work

Job Description:

Southwest Airlines is seeking a highly motivated and enthusiastic Customer Service Representative to join our team on a remote part-time basis in Vancouver, British Columbia, Canada. As an Entry Level position, candidates should have at least 1 year of experience in customer service or a related field. We are looking for individuals who are confident, passionate, possess strong negotiation and planning skills, and are dedicated to providing exceptional customer service.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues with empathy and problem-solving skills - Assist customers with booking flights, changing reservations, and other inquiries related to Southwest Airlines services - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Adhere to company policies and procedures to ensure customer satisfaction

Requirements: - 1 year of customer service experience - Confident and passionate about providing excellent customer service - Strong negotiation and planning skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficient in using technology and computer systems - High school diploma or equivalent

Benefits: - Paid overtime - Company-provided equipment - Dental insurance

Working Environment: At Southwest Airlines, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where employees can thrive and grow.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Southwest Airlines is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, disability, or any other status protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.