Customer Service Representative - Remote Work

As a Customer Service Representative at NextEra Energy, you will have the opportunity to work remotely from Toronto, Ontario, as part of our dynamic team. This part-time position at the Associate Level requires a minimum of 3 years of experience in customer service roles. We are looking for individuals who are resilient and adaptable, with strong cooperation and presentation skills.

Responsibilities: - Provide exceptional customer service support via phone, email, and live chat inquiries - Address customer concerns, troubleshoot issues, and provide timely and accurate solutions - Document customer interactions and maintain detailed records of inquiries and resolutions - Collaborate with internal teams to escalate and resolve complex customer issues - Stay up-to-date on products, services, and company policies to provide accurate information to customers - Participate in training sessions to continuously improve customer service skills and knowledge

Requirements: - Minimum of 3 years of experience in customer service roles - Strong communication skills, both verbal and written - Ability to work independently and as part of a team in a remote work environment - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Paid Time Off (PTO) - Relocation allowance for eligible candidates - Gym membership reimbursement - Opportunity to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: NextEra Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

If you are a customer service professional looking for a rewarding remote opportunity with a reputable company like NextEra Energy, apply by July 7, 2024. We look forward to reviewing your application and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.