Customer Service Specialist - Remote Work

Job Description:

Windstream Holdings is seeking a motivated and confident Customer Service Specialist to join our team on a part-time remote basis in Toronto, Ontario, CA. As an Associate Level Customer Service Specialist, you will be responsible for providing exceptional customer support and service to our clients.

Responsibilities: - Answering customer inquiries via phone, email, and chat in a timely and professional manner - Resolving customer complaints and issues with empathy and emotional intelligence - Assisting customers with product information, account management, and billing inquiries - Providing technical support for products and services - Processing customer orders and returns - Collaborating with other team members to ensure a seamless customer experience - Innovating new ways to improve customer satisfaction and retention

Requirements: - Minimum of 4 years of experience in customer service or a related field - Confidence in handling challenging customer interactions - Motivated self-starter with the ability to work independently - Strong emotional intelligence and empathy - Innovative mindset with a drive for continuous improvement - Excellent communication and problem-solving skills

Benefits: - Disability insurance - Relocation allowance - Visa sponsorship

Working Environment: At Windstream Holdings, we thrive in an environment that embraces and navigates change seamlessly. We value teamwork, adaptability, and a positive attitude towards challenges. We are committed to creating a supportive and inclusive work environment where all employees can flourish.

Equal Opportunity Statement: Windstream Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to creating a work environment where every team member feels valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.