Customer Success Assistant - Remote Work

Job Description:

General Mills is seeking a Customer Success Assistant to join our team on a remote basis in Vancouver, British Columbia, Canada. This part-time Associate level position requires at least 2 years of experience in a customer service or related role. As a Customer Success Assistant, you will be responsible for providing exceptional support to our customers and ensuring their overall satisfaction with our products and services.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner - Proactively reach out to customers to ensure their needs are being met - Maintain accurate records of customer interactions and transactions - Collaborate with the sales team to identify opportunities to upsell or cross-sell products - Assist with the onboarding process for new customers - Provide feedback to the product development team based on customer insights - Stay up to date on company products, services, and policies - Represent the company in a positive and professional manner at all times

Requirements: - Independent and reliable with the ability to work effectively in a remote setting - Excellent communication skills, both written and verbal - Strong planning and organizational skills - Knowledge of customer service principles and practices - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - Bachelor's degree in business or a related field preferred

Benefits: - Travel and spending expenses covered - Relocation allowance for relocation to Vancouver, BC if needed - Remote work flexibility - Opportunity to work in an environmentally responsible and sustainable working environment

Deadline to apply: April 17, 2024

Equal Opportunity Statement: General Mills is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.