Customer Success Assistant - Remote Work

We are looking for a dedicated Customer Success Assistant to join our team at Universal Health Services, a leading healthcare organization in Vancouver, British Columbia, CA. This is a part-time, remote work position ideal for entry-level individuals with a keen interest in customer service and healthcare.

Responsibilities: - Assist customers with inquiries and issues through various communication channels - Provide product information and troubleshooting support to customers - Maintain accurate records of customer interactions and transactions - Collaborate with the sales and marketing teams to improve customer experience and retention - Contribute to the development of customer success strategies and initiatives - Conduct research and analysis to identify customer needs and preferences - Assist in the creation of customer success materials and resources - Coordinate with internal teams to ensure timely resolution of customer concerns - Stay up-to-date on industry trends and best practices in customer success

Requirements: - Strong communication and interpersonal skills - Proficiency in Microsoft Office and customer service software - Ability to multitask and prioritize tasks effectively - Adaptable and resourceful mindset - Strong research and strategic planning skills - No prior experience required, but a willingness to learn and grow in the role

Benefits: - Remote work flexibility - Visa sponsorship for eligible candidates - Disability insurance coverage

Working Environment: Joining Universal Health Services means being part of a team that pioneers change and sets industry benchmarks. You will have the opportunity to make a difference in the healthcare industry and contribute to the success of our organization.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Universal Health Services is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.