Customer Success Associate - Remote Work

Job Description: Icahn Enterprises is seeking a part-time Customer Success Associate to join our team, working remotely from Montreal, Quebec, CA. As an Associate Level role, the ideal candidate will have at least 4 years of experience in a customer-facing or client services role. We are looking for dedicated and adaptable individuals who possess strong research and strategic planning skills to ensure the success of our customers.

Responsibilities: - Manage client accounts and establish strong relationships with key stakeholders - Provide exceptional customer service and support to resolve any issues or concerns - Conduct research to understand customer needs and preferences - Develop and implement strategic plans to drive customer success and retention - Collaborate with cross-functional teams to ensure a seamless customer experience - Track and analyze customer data to identify trends and opportunities for improvement - Communicate effectively with customers through various channels, such as email, phone, and video calls - Stay up-to-date on industry trends and best practices to continuously improve customer success initiatives

Requirements: - 4+ years of experience in a customer-facing or client services role - Strong interpersonal and communication skills - Excellent problem-solving abilities and a customer-centric mindset - Proven track record of building relationships and driving customer success - Ability to work independently and remotely with minimal supervision - Proficiency in Microsoft Office and customer relationship management (CRM) software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Paid overtime - Dental insurance - Visa sponsorship

Working Environment: At Icahn Enterprises, we foster a collaborative and supportive working environment where colleagues are treated like an extended family. We believe in building strong connections within our team and with our customers to drive success and growth.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: Icahn Enterprises is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.