Customer Success Manager - Remote Work

Genesis Healthcare is looking for a passionate and resilient Customer Success Manager to join our team on a part-time basis. This position offers the opportunity to work remotely, providing support and building strong relationships with our valued customers in Montreal, Quebec, Canada.

Responsibilities: - Develop and maintain strong relationships with customers, acting as a trusted advisor and advocate for their needs. - Proactively engage with customers to ensure they are achieving their desired outcomes with our products and services. - Collaborate with internal teams to address customer concerns and ensure timely resolution of issues. - Identify opportunities for upselling or cross-selling additional products or services to customers. - Conduct regular check-ins and reviews with customers to gather feedback and assess satisfaction levels. - Develop and implement customer success strategies to drive retention and expansion within the customer base.

Requirements: - 6+ years of experience in customer success or account management roles. - Strong planning and negotiation skills. - Excellent communication and interpersonal abilities. - Ability to work independently and remotely with minimal supervision. - Experience working with SaaS or technology companies is a plus. - Bachelor's degree in Business Administration or a related field.

Benefits: - Parental leave - Retirement plan - Free accommodation for business travel - Opportunity to work in a fulfilling environment that aligns work with a greater purpose and contributes to a meaningful mission

Equal Opportunity Statement: Genesis Healthcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age or disability.

If you are a customer success professional with a strong passion for helping clients succeed and a resilient attitude, we encourage you to apply for this exciting opportunity before the deadline on April 10, 2024. Join our team and make a difference in the lives of our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.