Customer Success Manager - Remote Work

Job Description:

Occidental Petroleum is seeking a dedicated and experienced Customer Success Manager to join our team in Montreal, Quebec. This is a part-time, remote work position at a mid-to-senior level, requiring at least 8 years of relevant experience. The ideal candidate will be resilient, hardworking, adaptable, and possess strong analytical skills.

Responsibilities: - Build and maintain strong relationships with clients to ensure their long-term success and satisfaction with our products and services - Serve as the main point of contact for customer inquiries, issues, and escalations - Implement strategies to increase customer retention, loyalty, and advocacy - Collaborate with internal teams to identify and address customer needs - Analyze customer data to identify trends and opportunities for improvement - Conduct regular check-ins and reviews with customers to gather feedback and ensure their needs are being met - Develop and deliver customer training programs to increase product knowledge and usage - Monitor customer health metrics and proactively address any red flags - Prepare and present customer reports and presentations as needed - Stay up-to-date on industry trends and best practices in customer success management

Requirements: - 8+ years of experience in customer success or a related field - Proven track record of managing relationships with key clients and driving customer success - Strong communication, negotiation, and problem-solving skills - Ability to thrive in a fast-paced and dynamic work environment - Proficiency in CRM software and customer success tools - Bachelor's degree in business, marketing, or a related field preferred

Benefits: - Visa sponsorship for eligible candidates - Free accommodation during business travel - Paid Time Off (PTO) for vacation and personal time

Working Environment: At Occidental Petroleum, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team values collaboration, creativity, and continuous learning to deliver the best results for our customers and stakeholders.

Apply now to join our team as a Customer Success Manager and help shape the future of our organization. Deadline to apply: May 15, 2024.

Equal Opportunity Statement: Occidental Petroleum is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.