Customer Success Officer - Remote Work

he role of Customer Success Officer at SAP Canada is a vital part of our commitment to providing exceptional service and support to our valued clients. As a remote work position based in Toronto, Ontario, your responsibilities will include ensuring the success and satisfaction of our customers through effective communication, problem-solving, and relationship-building.

Responsibilities: - Serve as the primary point of contact for assigned customers, building strong relationships and deepening their understanding of SAP products and services - Collaborate with internal teams to address customer needs and concerns, ensuring timely resolution of issues - Analyze customer data and feedback to identify trends and opportunities for improvement - Develop and deliver presentations to customers on new features, updates, and best practices - Work closely with sales teams to drive customer retention and expansion - Provide proactive support and guidance to customers to optimize their use of SAP solutions - Collaborate with the product development team to prioritize customer feedback and enhance the overall customer experience - Stay current on industry trends and competition to maintain a competitive edge in the marketplace

Requirements: - Bachelor's degree in business, marketing, or a related field - Minimum of 3 years of experience in customer success or a related role - Strong analytical skills and ability to interpret data to drive business decisions - Excellent presentation skills and ability to communicate complex ideas effectively - Resilient attitude and ability to thrive in a fast-paced, dynamic environment - Motivated self-starter with a proactive approach to problem-solving - Ability to work independently and collaboratively with cross-functional teams - Experience with SAP products or a similar CRM platform is preferred

Benefits: - Remote work flexibility with the ability to work from home - Paid sick leave to ensure a healthy work-life balance - Visa sponsorship for qualified candidates seeking to work in Canada

Equal Opportunity Statement: SAP Canada is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified individuals are encouraged to apply.

If you are a motivated and resilient individual with a passion for customer success, we invite you to apply for the Customer Success Officer position at SAP Canada. The deadline to apply is May 6, 2024. We look forward to receiving your application and welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.