Customer Success Officer - Remote Work

Job Description:

BB&T Corp. is looking for a dedicated and hardworking Customer Success Officer to join our team on a part-time basis. This is a remote work position based in Toronto, Ontario, CA. As a Customer Success Officer, you will be responsible for ensuring the success of our customers by providing exceptional service and support.

Responsibilities: - Act as the primary point of contact for customers, addressing any inquiries, issues, or concerns in a timely and professional manner - Develop and maintain strong relationships with customers to understand their needs and expectations - Provide product demonstrations and training to customers to help them maximize their use of our services - Collaborate with internal teams such as sales, marketing, and product development to ensure customer satisfaction - Analyze customer feedback and data to identify trends and opportunities for improvement - Document customer interactions and update customer records in our CRM system

Requirements: - Minimum of 2 years of experience in a customer-facing role - Excellent communication skills, both written and verbal - Strong attention to detail and problem-solving abilities - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office suite and CRM software - Bachelor's degree in Business Administration or relevant field preferred

Personality traits: - Dedicated: committed to achieving customer success and exceeding expectations - Hardworking: willing to go above and beyond to deliver exceptional service

Soft skills: - Communication: ability to effectively communicate with customers and colleagues - Attention to detail: meticulous in documenting customer interactions and addressing their needs accurately

Benefits: - Dental insurance - Visa sponsorship - Remote work flexibility

Working environment: At BB&T Corp., we believe in supporting our employees in their personal and professional development. As a Customer Success Officer, you will have access to training and resources to help you succeed in your role.

Equal Opportunity Statement: BB&T Corp. is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage individuals of all backgrounds to apply.

Deadline to apply: 2024-05-06

Join our team and help drive customer success at BB&T Corp.! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.