Customer Success Officer - Remote Work

Job Description:

Archer Daniels Midland (ADM) is seeking a part-time Customer Success Officer to join our team in Toronto, Ontario on a remote work basis. This entry-level position is perfect for individuals who are resilient and energetic, with a passion for customer satisfaction and success. As a Customer Success Officer, you will be responsible for providing top-notch customer service and ensuring that our clients are satisfied with our products and services.

Responsibilities: - Develop and maintain strong relationships with clients by understanding their needs and providing solutions - Proactively reach out to customers to ensure satisfaction and address any issues or concerns - Collaborate with sales and marketing teams to drive customer engagement and retention - Conduct customer surveys and gather feedback to improve products and services - Provide product demonstrations and training to customers as needed - Track customer success metrics and report on key performance indicators - Stay up-to-date on industry trends and best practices in customer success

Requirements: - 0 years of experience required, as this is an entry-level position - Resilient and energetic personality traits - Strong people management and persuasion skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business, Marketing, or a related field preferred

Benefits: - Relocation allowance for eligible candidates - Dental insurance coverage - Company-provided equipment for remote work

Working Environment: At ADM, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where employees can thrive and grow.

Deadline to Apply: 2024-06-07

Equal Opportunity Statement: ADM is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.