Customer Success Specialist - Remote Work

Jones Financial is seeking a passionate and resilient Customer Success Specialist to join our team on a part-time basis, working remotely from Montreal, Quebec, CA. As an Associate Level position, we require a minimum of 3 years of experience in customer success or a related field.

Responsibilities: - Build strong relationships with customers to ensure their success and satisfaction with our products and services - Proactively reach out to customers to provide support, gather feedback, and identify areas for improvement - Collaborate with cross-functional teams to address customer needs and escalate issues when necessary - Utilize data and analytics to identify trends and opportunities for enhancing the customer experience - Develop and implement strategies to onboard new customers and drive adoption of our offerings - Communicate regularly with customers through various channels, such as email, phone calls, and virtual meetings - Provide product demonstrations and training sessions to educate customers on how to maximize the value of our solutions - Monitor customer accounts and intervene proactively to prevent churn and secure renewals - Stay up-to-date on industry trends and best practices in customer success to continuously improve our processes

Requirements: - Bachelor's degree in Business, Marketing, Communications, or related field - Proven experience in customer success, account management, or a similar role - Excellent communication and interpersonal skills - Strong problem-solving abilities and a proactive mindset - Ability to work independently and collaborate effectively with team members - Proficiency in using customer relationship management (CRM) software and other tools to track customer interactions - Experience working remotely and managing a flexible schedule - Cooperativeness and creativity in finding solutions to complex customer issues

Benefits: - Life insurance - Relocation allowance - Disability insurance

Equal Opportunity Statement: Jones Financial is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics. We encourage individuals from all backgrounds to apply.

If you are a customer-centric professional who thrives in a remote work environment and is passionate about driving customer success, we encourage you to apply by the deadline of May 7, 2024. We look forward to welcoming you to the Jones Financial team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.