Customer Success Specialist - Remote Work

Job Description: Marsh & McLennan is seeking a part-time Customer Success Specialist to join our team in Toronto, Ontario. This position will be remote work, allowing for flexibility and work-life balance. As an Associate level role, we are looking for someone with at least 4 years of experience in customer success or a related field.

Responsibilities: - Manage a portfolio of customers and ensure their success with our products and services - Build strong relationships with customers to understand their needs and drive customer satisfaction - Communicate with customers through various channels such as phone calls, emails, and video conferences - Develop and implement strategies to increase customer retention and upsell opportunities - Collaborate with internal teams to address customer issues and provide solutions in a timely manner - Analyze customer data and feedback to identify trends and areas for improvement

Requirements: - Energetic and passionate about providing exceptional customer service - Strong leadership skills and the ability to think critically and problem-solve - Excellent communication and interpersonal skills - Proven track record of meeting and exceeding customer success goals - Experience working remotely and managing a remote team is a plus

Benefits: - Life insurance coverage - Travel opportunities - Free food provided during working hours

Working Environment: At Marsh & McLennan, you will thrive in a high-energy workplace focused on delivering impactful results. Our team is dedicated to achieving success and fostering a collaborative and innovative work environment.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Marsh & McLennan is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.