Customer Support Assistant - Remote Work

Responsibilities: - Provide exceptional customer support via phone, email, and chat to assist customers with product inquiries, order processing, and issue resolution - Ensure timely and accurate responses to customer inquiries and escalations - Collaborate with internal departments such as sales, marketing, and logistics to address customer needs - Maintain customer records and documentation in the company database - Identify opportunities for process improvement and escalate recurring issues to management - Assist in training new team members and providing ongoing support and mentorship - Meet and exceed key performance indicators related to customer satisfaction, response times, and issue resolution

Requirements: - 1 year of experience in a customer support role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - Resilient and able to work well under pressure - Reliable and able to meet deadlines consistently - Analytical mindset and strong decision-making skills

Benefits: - Remote work flexibility - Profit sharing opportunities - Paid overtime for exceeding performance expectations

Working environment: At Dow Chemical, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and teamwork, and provide the support and resources needed for employees to succeed in a dynamic and fast-paced environment.

Equal opportunity statement: Dow Chemical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.