Customer Support Assistant - Remote Work

Job Description:

Alaska Air Group is seeking a highly motivated and hardworking Customer Support Assistant to join our team in a remote work capacity in Toronto, Ontario, Canada. This is a part-time position at the Associate Level, requiring a minimum of 4 years of experience in customer support or a related field.

Responsibilities: - Provide exceptional customer support through various channels including phone, email, and chat - Assist customers with inquiries, issues, and feedback in a timely and professional manner - Utilize strategic planning skills to identify opportunities for improved customer service processes - Collaborate with team members to ensure seamless customer experiences - Manage customer relationships effectively to maintain high levels of satisfaction - Use problem-solving skills to address challenging situations and find solutions - Meet and exceed productivity and quality standards set by the company

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - People management skills to effectively handle customer interactions - Familiarity with strategic planning processes to enhance customer support operations - Confidence in decision-making and problem-solving - Willingness to work flexible hours as needed

Benefits: - Relocation allowance for eligible candidates - Paid overtime opportunities - Travel and spending expenses covered for company-related activities

Working Environment: At Alaska Air Group, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to supporting each other and achieving success through collaboration and innovation.

Equal Opportunity Statement: Alaska Air Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.