Customer Support Manager - Remote Work

Job Description:

We are looking for a dynamic and experienced Customer Support Manager to join our team at Staples. This is a remote work position based in Toronto, Ontario, Canada. As a Customer Support Manager, you will be responsible for overseeing a team of customer support representatives to ensure exceptional customer service and satisfaction.

Responsibilities: 1. Manage and supervise a team of customer support representatives, including hiring, training, and performance evaluations. 2. Develop and implement customer support processes and procedures to optimize efficiency and customer satisfaction. 3. Monitor team performance and coach team members to achieve KPIs and goals. 4. Handle escalated customer inquiries and complaints, providing timely and effective solutions. 5. Collaborate with other departments to improve overall customer experience and resolve complex issues. 6. Analyze customer feedback and data to identify trends and make recommendations for improvement. 7. Develop and maintain relationships with key stakeholders and external partners. 8. Stay up-to-date on industry trends and best practices in customer support.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 8 years of experience in customer support or a related field. 3. Proven experience in people management and team leadership. 4. Excellent communication skills, both written and verbal. 5. Strong problem-solving and decision-making abilities. 6. Ability to work independently and remotely with minimal supervision. 7. Confident and hardworking personality traits. 8. Proficiency in Microsoft Office and customer support software. 9. Willingness to travel occasionally and relocate if necessary.

Benefits: 1. Paid sick leave 2. Travel opportunities 3. Relocation allowance 4. Performance-based recognition and rewards

Equal Opportunity Statement: Staples is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.