Customer Support Manager - Remote Work

Job Description:

Avis Budget Group is seeking a passionate and energetic Customer Support Manager to join our remote team in Montreal, Quebec. As a mid-to-senior level position, the ideal candidate will have at least 7 years of experience in customer support management roles.

Responsibilities: - Manage a team of remote customer support representatives to ensure exceptional customer service and satisfaction - Develop and implement strategies to improve customer support processes and procedures - Monitor and analyze customer feedback to identify areas for improvement - Conduct regular performance evaluations and provide coaching and training to team members - Collaborate with other departments to address customer issues and escalate as needed - Handle escalated customer complaints and work towards resolutions - Maintain up-to-date knowledge of company products and services - Prepare and present reports on customer support metrics and KPIs to senior management

Requirements: - 7+ years of experience in customer support management roles - Strong communication and presentation skills - Ability to work independently and lead a remote team effectively - Proven track record of improving customer satisfaction and retention rates - Excellent organizational and time management skills - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field (preferred)

Personality traits: passionate, energetic

Soft skills: communication, presentation

Benefits: - Parental leave - Training & professional development opportunities - Paid overtime

Working environment: At Avis Budget Group, we empower our employees to take ownership and make impactful decisions. We provide a supportive and inclusive work environment where individuals can thrive and grow in their careers.

Deadline to apply: April 26, 2024

Equal Opportunity Statement: Avis Budget Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.