Customer Support Manager - Remote Work

Job Description: First American Financial is seeking a dynamic and experienced Customer Support Manager to join our team on a part-time basis, with the flexibility to work remotely. As a senior-level position, the ideal candidate will have a minimum of 6 years of experience in customer support and a proven track record of managing customer relationships effectively.

Responsibilities: - Manage a team of customer support representatives, providing guidance and support to ensure high levels of customer satisfaction - Develop and implement strategies to improve the customer support process and increase efficiency - Oversee the resolution of complex customer issues and ensure timely responses to all inquiries - Collaborate with other departments to identify and address customer needs and improve overall customer experience - Monitor key performance metrics and provide regular reports to senior management - Build and maintain strong relationships with clients and partners to promote customer loyalty and retention

Requirements: - Bachelor's degree in Business Administration or related field - 6+ years of experience in customer support or a similar role - Strong leadership and interpersonal skills - Ability to work independently and lead a remote team effectively - Driven and resourceful personality traits - Excellent negotiation and time management skills - Experience with CRM software and other customer support tools - Ability to travel occasionally for business meetings and conferences - Visa sponsorship available for the right candidate - Free food provided during working hours

Working Environment: At First American Financial, we pride ourselves on fostering a collaborative and inclusive working environment where employees can build strong relationships with colleagues, clients, and partners. As a Customer Support Manager, you will have the opportunity to work with a diverse team of professionals and contribute to the success of our organization.

Equal Opportunity Statement: First American Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to promoting diversity and inclusion in the workplace and creating a supportive and welcoming environment for all employees.

Deadline to Apply: Don't miss the opportunity to join our team as a Customer Support Manager - apply by May 29, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.