Customer Support Officer - Remote Work

Job description:

We are looking for a dynamic and passionate Customer Support Officer to join our team at Cognizant Technology Solutions. As a remote work position based in Toronto, Ontario, Canada, this part-time role is ideal for entry-level candidates with a desire to provide exceptional customer service.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Troubleshoot and resolve customer issues with a focus on problem-solving - Present solutions and recommendations to customers in a clear and concise manner - Maintain accurate records of customer interactions and transactions - Collaborate with team members to ensure customer satisfaction and retention - Keep up to date on product information and updates to better assist customers - Provide feedback to improve customer support processes

Requirements: - Strong communication skills, both written and verbal - Passion for helping others and providing excellent customer service - Reliable and able to work independently in a remote setting - Ability to think critically and solve problems efficiently - Comfortable with presentation software and tools - No prior experience required, but a willingness to learn and grow in the role

Personality traits: - Passionate about customer service and helping others - Reliable and trustworthy in handling customer inquiries

Soft skills: - Strong problem-solving skills to address customer issues effectively - Ability to present information clearly and persuasively

Benefits: - Paid Time Off (PTO) for work-life balance - Joining Bonus to welcome you to the team - Parental leave for family needs

Working environment: Join a team that values building strong connections and treats colleagues like an extended family. We believe in supporting and empowering each other to succeed.

Deadline to apply: The deadline to apply for this position is May 29, 2024.

Equal opportunity statement: Cognizant Technology Solutions is an equal opportunity employer and welcomes applications from all qualified individuals. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.