Customer Support Officer - Remote Work

Job Description:

We are seeking a dynamic and resourceful Customer Support Officer to join our team at Simon Fraser University. This is a remote work position based in Toronto, Ontario, Canada. As an Associate-level role, the ideal candidate will have at least 3 years of experience in customer support or a related field.

Responsibilities: - Providing exceptional customer support via phone, email, and chat - Resolving customer inquiries and issues in a timely and professional manner - Maintaining accurate records of customer interactions - Collaborating with other team members to address complex customer cases - Conducting research to provide accurate and effective solutions to customer problems - Assisting with strategic planning for improving customer satisfaction - Participating in ongoing training and professional development opportunities

Requirements: - Bachelor's degree in a related field or equivalent experience - Excellent communication skills, both written and verbal - Strong problem-solving skills and attention to detail - Ability to work independently and as part of a team - Proven experience in customer support or a similar role - Proficiency in Microsoft Office and customer support software - Resilient attitude and ability to thrive in a fast-paced environment - Strategic planning and research skills - Resourceful and adaptable approach to customer support

Benefits: - Travel and spending expenses covered - Training and professional development opportunities - Disability insurance coverage - Work in an inclusive and supportive environment, where colleagues are treated like an extended family

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, genetic information, veteran status, or disability status.

Deadline to apply: July 3, 2024

If you meet the qualifications and are excited to join a team that values personal growth and development, we encourage you to apply for the position of Customer Support Officer at Simon Fraser University.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.