Customer Support Representative - Remote Work

Job Description:

Terex, a leading provider of industrial machinery and equipment, is seeking a motivated and resourceful Customer Support Representative to join our team on a remote, part-time basis. This entry-level position offers the opportunity to work from the comfort of your own home in Montreal, Quebec, CA. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner - Provide product information and technical support to customers - Process orders, returns, and exchanges - Collaborate with other departments to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Develop and maintain a thorough understanding of Terex's products and services - Continuously strive to improve customer experience and exceed metrics goals - Participate in training sessions to enhance product knowledge and communication skills

Requirements: - 1 year of experience in customer service or a related field - Resourceful and confident with the ability to problem solve effectively - Strong adaptability and strategic planning skills - Excellent communication and interpersonal skills - High school diploma or equivalent required - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Must have a quiet and professional home office environment - Must have reliable internet connection and phone service

Benefits: - Company-provided equipment - Life insurance - Paid sick leave

Working Environment: At Terex, we believe in fostering a working environment that spark creativity and motivation in our employees. We provide the necessary resources and support to help you thrive in your role as a Customer Support Representative.

Equal Opportunity Statement: Terex is an equal opportunity employer and is committed to providing a workplace that values diversity and inclusion. We welcome applicants from all backgrounds and strive to create a diverse and inclusive work environment. All qualified candidates will receive equal consideration for employment.

Deadline to apply: May 11, 2024

If you are a customer-focused individual with a passion for providing excellent service, we encourage you to apply for the Customer Support Representative position at Terex. Join our team and be part of a dynamic and innovative company that values your contributions and offers opportunities for growth and development.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.