Customer Support Specialist - Remote Work

Job Description:

SanDisk, a leading provider of storage solutions, is seeking a part-time Customer Support Specialist to join our team in Vancouver, British Columbia. This position offers remote work flexibility, allowing you to work from the comfort of your own home. As an Associate Level Customer Support Specialist, you will be responsible for providing excellent customer service to our clients, ensuring their inquiries and concerns are addressed in a timely and professional manner.

Responsibilities: - Respond to customer inquiries via email, phone, and live chat in a timely and efficient manner - Troubleshoot technical issues and provide solutions to customers - Accurately document customer interactions and resolutions in our CRM system - Collaborate with other teams, such as technical support and sales, to resolve customer issues effectively - Identify opportunities for process improvement and provide feedback to management - Maintain a high level of product knowledge to effectively assist customers

Requirements: - Minimum of 4 years of experience in customer support or a related field - Hardworking and passionate about providing excellent customer service - Strong project management skills with the ability to prioritize tasks effectively - Highly adaptable and able to work in a fast-paced environment - Excellent communication skills, both written and verbal - Proficiency in Microsoft Office and CRM software - Bachelor's degree in a related field preferred

Benefits: - Visa sponsorship for qualified candidates - Remote work flexibility - Relocation allowance for candidates outside of the Vancouver area

Working Environment: At SanDisk, we strive to inject a sense of joy and vibrancy into the work environment. We believe that a positive and supportive workplace leads to greater success for our employees and the company as a whole.

Deadline to Apply: April 9, 2024

Equal Opportunity Statement: SanDisk is an equal opportunity employer and is committed to providing a work environment that is inclusive and free of discrimination. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disabilities.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.