Customer Support Specialist - Remote Work

Job Description:

Diamond Schmitt Architects is seeking a part-time Customer Support Specialist to join our team in a remote work capacity. As an Associate Level position, we are looking for someone with at least 3 years of experience in a customer support role. The ideal candidate will possess a confident and resourceful personality, with strong research and leadership skills.

Responsibilities: 1. Providing exceptional customer support via phone, email, and chat channels. 2. Resolving customer inquiries and issues in a timely and professional manner. 3. Assisting customers with product information, troubleshooting, and technical support. 4. Collaborating with internal teams to address customer needs and improve processes. 5. Maintaining accurate records of customer interactions and feedback. 6. Contributing to customer support-related projects and initiatives.

Requirements: 1. At least 3 years of experience in a customer support role. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and a customer-centric mindset. 4. Comfortable working remotely and independently. 5. Proficient in Microsoft Office and customer support software. 6. Ability to research and learn quickly in a fast-paced environment. 7. Leadership skills to guide customers through complex issues.

Benefits: 1. Paid sick leave for part-time employees. 2. Free accommodation options for remote work. 3. Company transportation for necessary travel.

Working Environment: At Diamond Schmitt Architects, we prioritize our employees' well-being through health and wellness initiatives. We strive to create a supportive and inclusive work environment where all team members can thrive.

Deadline to Apply: July 4, 2024.

Equal Opportunity Statement: Diamond Schmitt Architects is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other classification protected by federal, state, or local law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.