Hozpitality - Part-Time Royal Service Agent

FAIRMONT Company Description Centrally located in downtown Calgary, Fairmont Palliser is the city's premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.
Job Description Part Time Royal Service Agent
Royal Service Agents are the heart and the pulse of the hotel. You will build emotional connections with our guests to make them feel incredible. You will be responsible for engaging with our guests, clients, and colleagues to ensure they are welcomed and cared for.

• Consistently offer the highest level of professional, friendly, and engaging luxury service.
• Provide guests with accurate and personalized information about hotel amenities, events, and Calgary happenings.
• Prioritize tasks, phone calls, and multiple communication channels in a changing, fast-paced environment.
• Receive, handle, and direct all internal and external telephone communication for the hotel, manage common inboxes, and SMS services.
• Take ownership of guest requests and concerns and ensure appropriate follow-up is completed to the hotel's standards
• Ensure the pre-arrival experience of all guests is engaging and exciting through reservation checks, proper set up of all requests, and adding personalized touches.
• Establish, coordinate, and maintain a beneficial working relationship between all departments within the hotel and external partners.
• Place and monitor work orders, interdepartmental service requests, and radio calls.
• Ensure all guest profiles and preferences are updated, accurate, and acted on.

Qualifications Your experience and skills include:

• Minimum of two years experience in the hotel industry
• Must be available for shift work with no schedule restraints
• Recognized commitment to and passion for guest service
• Strong organizational and communication skills (verbal and written)
• Strong computer skills in Microsoft Office (Outlook, Word, Excel)
• Must be able to take initiative, be self-starting, and work calmly under pressure
• Must be fluent in English (verbal and written,) second language is an asset
• Previous Switchboard/PBX, Front Desk or Royal Service experience is an asset
• Knowledge of Calgary and the community is an asset
• Degree or diploma in Hotel Management is an asset

Additional Information What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff. Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.



Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS