Live Chat Assistant - Remote Work

Job Description:

Lithia Motors is seeking a dedicated and resilient Live Chat Assistant to join our team on a part-time remote basis in Montreal, Quebec, CA. As a Live Chat Assistant, you will be responsible for providing exceptional customer service and support through online chat services. This position is at the Associate level and requires a minimum of 3 years of experience in a similar role.

Responsibilities: - Engage with customers in real-time through online chat to provide assistance, answer inquiries, and resolve issues promptly and professionally - Utilize persuasive communication skills to guide customers through the sales process and promote products and services - Collaborate with sales and support teams to ensure a seamless customer experience - Maintain accurate and detailed records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - Minimum of 3 years of experience in a customer service or sales role, preferably in an online chat environment - Resilient and dedicated attitude towards providing excellent customer service - Strong persuasion skills and the ability to cooperate effectively with team members - Excellent written communication skills and attention to detail - Proficiency in using online chat platforms and customer relationship management software - Ability to work independently and efficiently in a remote work setting

Benefits: - Company-provided equipment for remote work - Retirement plan options - Relocation allowance for eligible candidates

Working Environment: At Lithia Motors, we thrive in an energetic and rapidly evolving work setting. We value teamwork, innovation, and a customer-centric approach to business. Our team members are encouraged to grow professionally and contribute to the success of the company.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: Lithia Motors is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

We encourage individuals from diverse backgrounds to apply and join our team in delivering exceptional service to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.