Live Chat Assistant - Remote Work

Job Description:

Henry Schein, a leading provider of healthcare products and services, is seeking a part-time Live Chat Assistant to join our team on a remote basis in Vancouver, British Columbia, CA. As an Associate Level Live Chat Assistant, you will be responsible for providing exceptional customer service and support to our clients through online chat communication.

Responsibilities: - Manage incoming chat requests from customers and provide timely and accurate responses to their inquiries - Assist customers with product information, orders, returns, and general questions - Identify and escalate any issues or concerns to the appropriate department for resolution - Maintain detailed records of all chat interactions and follow up with customers as needed - Collaborate with other team members to improve overall customer satisfaction and retention - Stay up-to-date on product knowledge and industry trends to better assist customers

Requirements: - 2 years of experience in customer service or a related field - Strong communication skills and the ability to multitask effectively - Resilient and hardworking attitude with a focus on providing excellent customer service - Persuasion skills to guide customers towards appropriate solutions - Adaptability to navigate different customer personalities and situations - Equal opportunity statement: Henry Schein is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.

Benefits: - Parental leave - Paid sick leave - Disability insurance

At Henry Schein, we empower our employees to take ownership and make impactful decisions. If you are a customer-focused individual with a passion for providing exceptional service, we encourage you to apply for the role of Live Chat Assistant. The deadline to apply is May 11, 2024. Join us in our mission to improve healthcare delivery worldwide.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.