Live Chat Associate - Remote Work

Job Description:

Ralph Lauren is currently seeking a talented and passionate Live Chat Associate to join our team on a part-time, remote basis. As a Live Chat Associate, you will be responsible for providing exceptional customer service and support through our online chat platform. This role is entry-level, making it a perfect opportunity for individuals looking to kickstart their career in the fashion industry.

Responsibilities: - Engage with customers in real-time through our online chat platform to provide product information, answer inquiries, and assist with purchasing decisions - Resolve customer concerns and complaints in a professional and timely manner - Monitor chat queues and respond to customer inquiries promptly and efficiently - Collaborate with other team members to ensure a seamless customer experience - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Assist with other tasks and projects as needed

Requirements: - No prior experience required, but a passion for fashion and customer service is a must - Excellent written communication skills and ability to type quickly and accurately - Independent and confident personality traits - Strong critical thinking and decision-making skills - Ability to work part-time hours, including evenings and weekends - Must have access to a reliable internet connection and a quiet work environment - Must be based in Montreal, Quebec, Canada

Benefits: - Remote work flexibility - Vision insurance - Travel opportunities - Opportunities for career growth and development

Working Environment: At Ralph Lauren, we value a supportive and inclusive working environment where employees are encouraged to build strong connections and treat each other like an extended family. We believe in fostering a positive work culture where collaboration and creativity thrive.

Deadline to Apply: Interested candidates should submit their applications by May 11, 2024.

Equal Opportunity Statement: Ralph Lauren is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.