Live Chat Manager - Remote Work

Job Description:

We are seeking a talented Live Chat Manager to join our team at CH2M Hill in a remote work capacity based in Toronto, Ontario, Canada. This part-time role is at a mid-to-senior level and requires a minimum of 8 years of experience in customer service and chat management.

Responsibilities: - Manage and oversee live chat operations for our company, ensuring exceptional customer service and satisfaction - Develop and implement strategies to optimize live chat performance, including response times, issue resolution, and customer engagement - Train and mentor live chat agents to deliver high-quality service and achieve key performance indicators - Analyze live chat data and customer feedback to identify trends, opportunities for improvement, and best practices - Collaborate with cross-functional teams, including sales, marketing, and IT, to enhance the overall customer experience - Stay up-to-date on industry trends and best practices in live chat management and customer service

Requirements: - 8+ years of experience in customer service, with a focus on live chat management - Resourceful and adaptable, with the ability to thrive in a fast-paced, remote work environment - Excellent communication and interpersonal skills, with a knack for innovation and persuasion - Proven track record of driving results and improving customer satisfaction through chat operations - Strong problem-solving abilities and a customer-centric mindset - Bachelor's degree in a related field is preferred

Benefits: - Company transportation for work-related travel - Joining bonus for new hires - Opportunities for training and professional development to enhance skills and career growth

Working Environment: At CH2M Hill, we foster a culture that transcends borders and promotes collaboration on a global scale. Our diverse team of professionals works together to deliver innovative solutions to complex challenges, driving positive change for our clients and communities.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement: CH2M Hill is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.