Live Chat Manager - Remote Work

Job Description:

Assurant is seeking a skilled Live Chat Manager to join our team on a part-time basis, working remotely from Toronto, Ontario, Canada. As a mid-to-senior level position with a requirement of at least 6 years of experience in customer service or related field, the Live Chat Manager will play a crucial role in managing and optimizing our live chat platform to enhance customer experience and drive business growth.

Responsibilities: - Manage and oversee the daily operations of the live chat platform, ensuring smooth and efficient communication with customers. - Develop strategies to improve response times, accuracy, and overall customer satisfaction through the chat channel. - Train and supervise a team of live chat agents, providing guidance, support, and feedback to ensure performance goals are met. - Monitor chat interactions and analyze data to identify trends, issues, and opportunities for improvement. - Collaborate with cross-functional teams, such as marketing and sales, to align live chat efforts with overall business objectives. - Stay updated on industry best practices and technology advancements to implement innovative solutions and optimize performance.

Requirements: - 6+ years of experience in customer service or a related field, with a proven track record of managing live chat platforms. - Excellent communication and interpersonal skills, with a strong ability to build rapport and engage with customers. - Independent and confident personality traits, with the ability to make decisions and lead a team effectively. - Emotional intelligence and persuasion skills to handle challenging situations and drive positive outcomes. - Proficiency in live chat software, CRM systems, and Microsoft Office Suite. - Bachelor's degree in business, communication, or a related field preferred.

Benefits: - Paid time off (PTO) for work-life balance - Dental insurance and medical coverage for healthcare needs

Working Environment: At Assurant, we nurture an entrepreneurial atmosphere even within an established organization. Employees are encouraged to think creatively, take initiative, and drive results that contribute to our overall success.

Equal Opportunity Statement: Assurant is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed based on merit, qualifications, and abilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.