Live Chat Manager - Remote Work

Job Description:

Celgene is seeking a dedicated and driven Live Chat Manager to join our remote team in Montreal, Quebec, CA. As a Mid-to-Senior Level professional with at least 8 years of experience, you will be responsible for managing our live chat platform to provide exceptional customer service and support to our clients.

Responsibilities: - Manage the day-to-day operations of the live chat platform, ensuring timely responses to customer inquiries and concerns - Train and supervise a team of chat agents to uphold Celgene's standards of customer service excellence - Analyze chat data and metrics to identify trends and opportunities for improvement - Collaborate with cross-functional teams to optimize the live chat experience and drive customer engagement - Develop and implement strategic plans to enhance the efficiency and effectiveness of the live chat platform - Stay up-to-date on industry trends and best practices in live chat management to continuously improve our services

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Proven experience in managing live chat platforms and customer service operations - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Attention to detail and strong problem-solving skills - Strategic planning and analytical abilities - Proficiency in Microsoft Office Suite and live chat software

Personality Traits: - Dedicated - Driven

Soft Skills: - Attention to detail - Strategic planning

Benefits: - Paid Time Off (PTO) - Free food - Gym membership

Working Environment: At Celgene, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success.

Equal Opportunity Statement: Celgene is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.