Live Chat Manager - Remote Work

Visteon is seeking a talented and experienced Live Chat Manager to join our team on a part-time basis, working remotely from Toronto, Ontario, CA. As a mid-to-senior level professional with at least 8 years of experience in a similar role, you will be responsible for managing our live chat platform to provide excellent customer service and support to our clients.

Responsibilities: - Develop and implement live chat strategies to enhance customer engagement and satisfaction - Monitor and respond to customer inquiries in a timely and professional manner - Train and supervise a team of live chat agents to ensure high-quality service delivery - Analyze chat data and metrics to identify opportunities for improvement - Collaborate with other departments to align live chat services with overall business objectives - Stay up-to-date with industry trends and best practices in live chat management - Maintain accurate records of all chat interactions and customer feedback

Requirements: - Proven experience as a Live Chat Manager or similar role - Strong communication and interpersonal skills - Ability to multitask and prioritize workload effectively - Proficiency in live chat software and customer relationship management tools - Hardworking and independent with a strong attention to detail - Excellent planning and presentation skills - Bachelor's degree in a relevant field is preferred

Benefits: - Life insurance - Retirement plan - Parental leave

Working environment: At Visteon, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing a supportive and collaborative work environment where employees can thrive and grow professionally.

Deadline to apply: 2024-05-11

Equal opportunity statement: Visteon is an equal opportunity employer and we welcome applicants from all backgrounds to apply for this position. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.