Live Chat Manager - Remote Work

Job Description:

The Live Chat Manager at US Foods Holding is a crucial role within our company, responsible for overseeing and managing all live chat interactions with customers and providing exceptional customer service. This position is a part-time, remote work opportunity based in Vancouver, British Columbia, CA, with a mid-to-senior level of seniority and requiring at least 7 years of experience in a customer service or management role.

Responsibilities: - Manage a team of live chat agents, including hiring, training, and supervising their performance - Monitor and respond to live chat interactions in a timely and professional manner - Develop and implement strategies to improve customer satisfaction and increase efficiency in live chat operations - Analyze live chat data and metrics to identify trends and make recommendations for improvements - Collaborate with other departments to ensure a seamless customer experience across all channels - Stay up-to-date on industry trends and best practices in live chat customer service

Requirements: - Independent and reliable personality traits - Strong emotional intelligence and problem-solving skills - Excellent written communication skills - Experience working in a fast-paced customer service environment - Proficiency with live chat software and other customer service tools - Ability to work effectively in a remote team environment - Bachelor's degree in a related field preferred

Benefits: - Travel and spending expenses covered - Company-provided equipment - Dental insurance - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: US Foods Holding is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.