Live Chat Manager - Remote Work

Job Description:

Simon Property Group is seeking a motivated and experienced Live Chat Manager to join our team on a part-time basis, working remotely from Montreal, Quebec, CA. The ideal candidate will have at least 7 years of experience in a similar role and possess strong leadership skills to effectively manage our live chat platform.

Responsibilities: - Manage and oversee the live chat platform, including monitoring chat conversations, responding to customer inquiries in a timely manner, and ensuring a high level of customer satisfaction. - Develop and implement strategies to improve the overall efficiency and effectiveness of the live chat system. - Train and supervise a team of live chat agents, providing guidance and support as needed. - Analyze data and reports to track performance metrics, identify trends, and make data-driven decisions to enhance the customer experience. - Collaborate with cross-functional teams, including marketing, customer service, and IT, to optimize the live chat platform and drive business objectives. - Stay up-to-date on industry trends and best practices in live chat management to continuously improve our services.

Requirements: - Bachelor's degree in a relevant field. - Proven experience as a Live Chat Manager or similar role. - Strong leadership and communication skills. - Ability to multitask, prioritize tasks, and work effectively under pressure. - Reliable and adaptable personality traits. - Excellent research and project management skills. - Proficient in using live chat software and CRM systems. - Experience working in remote teams.

Benefits: - Travel opportunities for team meetings and conferences. - Company-provided transportation for business-related travel. - Gym membership or wellness benefits to promote a healthy work-life balance.

Working Environment: At Simon Property Group, we believe in aligning our work with a greater purpose and contributing to a meaningful mission. Our team members are empowered to make a positive impact in the world while furthering their careers in a supportive and inclusive environment.

Deadline to Apply: The deadline to apply for this position is May 29, 2024.

Equal Opportunity Statement: Simon Property Group is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.