Live Chat Manager - Remote Work

We are looking for a dynamic Live Chat Manager to join our team at MGM Resorts International. This position offers the unique opportunity to work remotely from Vancouver, British Columbia, CA on a part-time basis. As an Associate Level employee, we are seeking candidates with at least 5 years of experience in a similar role who are energetic, adaptable, and possess strong decision-making and project management skills.

Responsibilities: - Manage and oversee the live chat platform, ensuring a seamless and efficient customer experience - Develop and implement chat strategies to increase engagement and drive customer satisfaction - Train and support a team of live chat agents, providing guidance and feedback as needed - Monitor chat performance metrics and analyze data to identify areas for improvement - Collaborate with other departments to ensure consistency in messaging and customer service

Requirements: - Proven experience in a live chat management role, preferably in the hospitality or entertainment industry - Strong communication skills and the ability to multitask in a fast-paced environment - Proficiency in chat software and CRM systems - Excellent decision-making and problem-solving abilities - Project management experience is a plus

Benefits: - Remote work flexibility, allowing you to balance work and personal commitments - Life insurance coverage to provide peace of mind for you and your loved ones - Employee discounts on MGM Resorts International products and services

At MGM Resorts International, we foster a working environment that encourages autonomy and independence, trusting our employees to excel in their roles. If you are a motivated and detail-oriented individual looking for a challenging yet rewarding opportunity, we encourage you to apply by the deadline of July 5, 2024.

Equal Opportunity Statement: MGM Resorts International is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.