Live Chat Specialist - Remote Work

Job Description:

We are looking for a part-time Live Chat Specialist to join our team at SAP Canada, working remotely from Montreal, Quebec, CA. As an Associate Level Live Chat Specialist with a minimum of 4 years of experience, you will be responsible for providing exceptional customer service through live chat interactions with our clients.

Responsibilities: - Respond to live chat inquiries in a timely and professional manner - Assist customers with product information, technical support, and issue resolution - Identify customers' needs and provide personalized solutions - Collaborate with other team members to ensure customer satisfaction - Keep accurate records of interactions and transactions - Continuously seek ways to improve the live chat experience for customers - Stay up-to-date on product knowledge and industry trends

Requirements: - Minimum of 4 years of experience in customer service or related field - Resourceful and passionate about providing excellent customer service - Strong communication skills, both written and verbal - Excellent planning and organizational skills - Ability to work independently and as part of a team - Proficiency in using live chat software and other customer service tools

Benefits: - Paid overtime for additional hours worked - Training and professional development opportunities - Visa sponsorship for eligible candidates

Working Environment: As a Live Chat Specialist at SAP Canada, you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work remotely while collaborating with a diverse group of talented professionals.

Equal Opportunity Statement: SAP Canada is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and are given equal opportunities for career advancement. We welcome applications from candidates of all backgrounds and experiences.

Deadline to Apply: 2024-05-08

If you meet the requirements and are excited about the opportunity to join our team as a Live Chat Specialist, we encourage you to apply before the deadline. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.