Remote Account Support Associate

Job Description:

CH2M Hill is seeking a Remote Account Support Associate to join our team in Montreal, Quebec. This part-time position is at the Associate Level, requiring a minimum of 4 years of experience in a similar role.

As a Remote Account Support Associate, your primary responsibility will be to provide assistance to our clients with their account inquiries and technical issues. You will be responsible for maintaining a high level of customer satisfaction by troubleshooting problems, answering questions, and providing recommendations for account optimization. Additionally, you will be required to offer support through various communication channels, such as phone, email, and chat.

Responsibilities: 1. Respond to customer inquiries and provide technical support for account-related issues. 2. Troubleshoot and resolve account problems in a timely manner. 3. Provide recommendations for account optimization and improvements. 4. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. 5. Collaborate with internal teams to escalate and resolve complex account issues. 6. Document customer interactions and provide detailed reports on recurring problems. 7. Stay up-to-date on industry trends and best practices for account management. 8. Assist in the development and implementation of customer support processes and procedures.

Requirements: 1. 4 years of experience in a customer support or account management role. 2. Driven and resourceful personality traits. 3. Strong time management and planning skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and CRM software. 7. Bachelor's degree in Business Administration or a related field is preferred.

Benefits: - Life insurance - Travel & spending expenses - Retirement plan

Working Environment: At CH2M Hill, we encourage a culture of ongoing learning and development for personal and professional growth. We provide opportunities for our employees to enhance their skills and knowledge through training programs and mentorship.

Deadline to apply: 2024-07-03

Equal Opportunity Statement: CH2M Hill is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.