Account Support Associate - Work from home

Job Description:

The Account Support Associate at Citizens Financial Group will be responsible for providing remote support to our clients in Vancouver, British Columbia. This is a part-time position with entry-level seniority, perfect for individuals looking to gain experience in a financial services role.

Responsibilities: - Assist clients with account inquiries, transactions, and issue resolution via phone, email, and chat - Provide excellent customer service while maintaining a professional and friendly demeanor - Work closely with Account Managers to support clients with their financial needs - Follow company procedures and guidelines to ensure accuracy and compliance - Maintain client records and documentation accurately in the system - Collaborate with other team members to ensure seamless client support - Stay up-to-date on financial products and services offered by the company

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and efficiently from a remote location - Resilient and dedicated attitude towards client support - Creativity and emotional intelligence in problem-solving and decision-making - Must have a reliable internet connection and a quiet workspace - High school diploma or equivalent required, college degree preferred - No prior experience necessary, training will be provided

Benefits: - Travel and spending expenses covered by the company - Company transportation options available for team meetings or events - Parental leave options for those who qualify

Working Environment: At Citizens Financial Group, we believe in recognizing and rewarding employees based on their performance and merit. We strive to create a supportive and inclusive work environment where all employees are valued and respected for their contributions.

Deadline to Apply: Please submit your application by May 7, 2024.

Equal Opportunity Statement: Citizens Financial Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.