Account Support Manager - Work from home

The Account Support Manager at Cablevision Systems is a key role responsible for providing exceptional customer support and account management services while working remotely from home in Toronto, Ontario, Canada. This part-time position is ideal for a professional with 6 years of experience at a mid-to-senior level who possesses a strong work ethic, is reliable, and resilient.

Responsibilities: 1. Manage client accounts, including responding to inquiries, resolving issues, and providing ongoing support to ensure client satisfaction. 2. Work closely with the sales team to ensure seamless communication and coordination in managing client relationships. 3. Prepare and analyze reports on account status, sales performance, and customer feedback to provide insights for strategic decision-making. 4. Collaborate with internal teams to ensure the timely delivery of products and services to clients. 5. Proactively identify opportunities for account growth and develop strategies to increase revenue and customer engagement. 6. Maintain accurate records of client interactions and transactions in the company database. 7. Stay up-to-date on industry trends, competitor activities, and market developments to identify new business opportunities.

Requirements: 1. 6 years of experience in account management or customer support roles. 2. Strong interpersonal and communication skills. 3. Ability to work independently and prioritize tasks effectively. 4. Excellent problem-solving skills and attention to detail. 5. Adaptability to changing business needs and priorities. 6. Proficiency in Microsoft Office Suite and CRM software. 7. Bachelor's degree in Business Administration or related field preferred.

Personality traits: 1. Reliable - consistently meets deadlines and delivers results. 2. Resilient - able to overcome challenges and remain focused in a fast-paced environment.

Soft skills: 1. Adaptability - can adjust to changing circumstances and work effectively in a remote setting. 2. Attention to detail - ensures accurate and thorough completion of tasks.

Benefits: 1. Remote work flexibility. 2. Company-provided equipment. 3. Disability insurance.

Working environment: At Cablevision Systems, we value building strong connections and treating colleagues like an extended family. As an Account Support Manager, you will be part of a supportive team that encourages collaboration, growth, and success.

Deadline to apply: April 17, 2024

Equal opportunity statement: Cablevision Systems is an equal opportunity employer and is committed to promoting diversity and inclusivity in the workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.