Account Support Officer

Job Description:

EMC is seeking a dynamic and energetic Account Support Officer to join our team in Toronto, Ontario. As an Associate Level position, the Account Support Officer will be responsible for providing essential support to the Account Management team and ensuring a high level of customer satisfaction.

Responsibilities: - Assist Account Managers in managing client accounts and addressing client inquiries and concerns - Prepare and analyze reports on customer accounts, trends, and performance metrics - Coordinate with various departments to ensure timely delivery of products and services to clients - Identify opportunities for upselling and cross-selling to existing clients - Develop and maintain strong relationships with key clients and stakeholders - Assist in the preparation of proposals, presentations, and contracts for new business opportunities - Stay updated on industry trends and competitive landscape to provide valuable insights to the Account Management team

Requirements: - 2 years of experience in a similar role - Energetic and reliable personality traits - Strong critical thinking and planning skills - Excellent communication and interpersonal skills - Proficiency in Microsoft Office Suite and CRM software - Ability to work independently and as part of a team - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Joining Bonus - Profit sharing - Parental leave

Working Environment: At EMC, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is committed to fostering a collaborative and supportive work environment where every team member has the opportunity to grow and thrive.

Equal Opportunity Statement: EMC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EMC is committed to building a diverse workforce and encourages applications from all qualified individuals.

Deadline to apply: May 11, 2024

If you meet the requirements and are excited about the opportunity to join a dynamic team in a supportive and creative work environment, we encourage you to apply for the Account Support Officer position at EMC.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.