Account Support Representative

Job Description:

PPL is seeking a motivated and detail-oriented Account Support Representative to join our team in Montreal, Quebec. This is a part-time entry-level position ideal for individuals who are confident, adaptable, and possess strong leadership and problem-solving skills.

Responsibilities: 1. Provide exceptional customer service by addressing inquiries and concerns via phone, email, and in-person interactions. 2. Assist with account management tasks including processing payments, updating customer information, and resolving billing issues. 3. Collaborate with the sales team to ensure seamless communication and support for key accounts. 4. Respond promptly to customer complaints and work towards resolving issues in a timely manner. 5. Maintain accurate records of customer interactions and transactions in the company database. 6. Assist in preparing reports and presentations for internal and external stakeholders. 7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 8. Work closely with other departments to coordinate efforts and provide comprehensive support to customers.

Requirements: 1. High school diploma or equivalent. 2. Strong communication and interpersonal skills. 3. Ability to work independently and as part of a team. 4. Proficiency in Microsoft Office Suite and CRM software. 5. Excellent problem-solving abilities. 6. Confident and adaptable in a fast-paced environment. 7. Must be willing to learn and develop new skills. 8. Must be eligible to work in Canada.

Benefits: 1. Vision insurance. 2. Training and professional development opportunities. 3. Free accommodation for out-of-town employees.

Equal Opportunity Statement: PPL is an equal opportunity employer and is committed to promoting equality and fairness for all employees. We embrace diversity and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

Deadline to apply: April 15, 2024

If you meet the requirements and are interested in joining our team, please submit your application before the deadline. We look forward to reviewing your qualifications and considering you for this exciting opportunity at PPL.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.