Call Center Assistant

Job Description:

Xerox is seeking a dedicated and confident Call Center Assistant to join our team in Vancouver, British Columbia. This is a part-time position with entry-level seniority and no prior experience required. As a Call Center Assistant, you will be responsible for providing exceptional customer service and support to clients over the phone.

Responsibilities: - Answer incoming calls and assist customers with inquiries, issues, and requests - Provide information about products and services, process orders, and handle any complaints - Maintain accurate records of customer interactions and transactions - Follow communication scripts and procedures to ensure consistency and quality service - Collaborate with team members and other departments to resolve customer issues efficiently - Stay up-to-date on product knowledge, company policies, and best practices - Assist in training new call center employees as needed

Requirements: - Confident and dedicated attitude towards customer satisfaction - Strong leadership skills to handle difficult situations and provide guidance to colleagues - Adaptability to changing work environments and procedures - Excellent communication and interpersonal skills - High school diploma or equivalent - Proficiency in basic computer skills - Ability to multitask and prioritize tasks effectively

Benefits: - Disability insurance - Paid Time Off (PTO) - Medical coverage

Working Environment: Xerox is a company that transcends borders, promoting collaboration on a global scale. Our inclusive and diverse work culture values teamwork, innovation, and excellence. As a Call Center Assistant, you will have the opportunity to work in a dynamic and supportive environment.

Deadline to Apply: March 31, 2024

Equal Opportunity Statement: Xerox is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone is valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.